1. Seem friendly |      
2. Dramatizes |      
3. Agrees       ”Yes”, “OK”
4. Gives suggestion       “I think you should…”
5. Gives opinion        “I think it is...”
6. Gives information       “This is…”
“This means…”
7. Asks for information       ”Is this…?”
“Have you heard?”
8. Asks for opinion       “What do you think, is this full of gas?”
9. Asks for suggestion       ”What shall we do?”
10. Disagrees       ”No.”
11. Shows tension        
12. Seems unfriendly        
Table 2: Evaluation sheet for observation purposes.