Dissatisfying events Frequency Male Female Time delay in the sequence of processing (from ward to operating theater, prolonged preparation time, and from transfer area until discharge to ward). 19 5 pain during invasive interventions 3 1 lack of privacy 6 3 disturbing noise preoperatively 2 1

Table 8: Reported parameters of dissatisfaction in JUSH surgical inpatients, who had undergone surgery during the study period.