| Item |
Number responded |
Agree |
(%) |
| Accessibility |
|
|
|
| Easy accessibility |
942 |
933 |
99 |
| Conveniently located |
942 |
920 |
97.7 |
| Convenient hospital timings |
942 |
627 |
66.6 |
| Wide entrance points |
942 |
788 |
83.7 |
| Reception counter near main entrance |
878 |
858 |
97.7 |
| Easy access to the medical specialists when needed |
322 |
226 |
70.2 |
| Doctor can be reached for query/help |
909 |
631 |
69.4 |
| Lab was located at convenient place |
56 |
54 |
96.4 |
| Pharmacy was located at convenient place |
699 |
695 |
99.4 |
| Display of signage’s |
|
|
|
| Clear and visible sign boards |
473 |
427 |
90.3 |
| Signboards in regional language |
941 |
615 |
65.4 |
| Presence of sign board at registration counter |
938 |
618 |
65.9 |
| Sign board for the dressing room |
6 |
4 |
66.7 |
| Proper directions for various facilities |
935 |
471 |
50.4 |
| Doctor’s name plate displayed |
937 |
589 |
62.9 |
| Doctor’s qualification mentioned |
878 |
420 |
47.8 |
| Doctor visiting hours mentioned on signboard |
937 |
3 |
0.3 |
| Physical environment |
|
|
|
| Adequate parking space |
447 |
414 |
92.6 |
| Disabled friendly |
942 |
438 |
46.5 |
| Registration area was comfortable |
923 |
857 |
92.8 |
| Adequate sitting space |
935 |
834 |
89.2 |
| Fans and light working |
940 |
926 |
98.5 |
| Cleanliness within premises |
940 |
817 |
86.9 |
| Health educating posters present |
904 |
743 |
82.2 |
| Dressing room was not over-crowded |
6 |
4 |
66.7 |
| Dressing room was clean with proper disposal of dirty stuff |
6 |
2 |
33.3 |
| Nursing staff was present in dressing room |
6 |
3 |
50 |
| Frightening instruments were out of sight in Dressing room |
6 |
3 |
50 |
| Patient area in hospital was clean |
940 |
770 |
81.9 |
| Separate toilets for both sexes were there |
928 |
835 |
90 |
| Toilets were clean and in usable condition |
208 |
95 |
45.7 |
| Telephone facility was available |
942 |
0 |
0 |
| Complaint box was available for redressal system |
940 |
130 |
13.8 |
| Transport facility to be used in emergency |
399 |
269 |
67.4 |
| Photostat facility was available in the premises |
938 |
0 |
0 |
| Canteen was there within the premises |
940 |
132 |
14 |
| Management system |
|
|
|
| Reception counter not over crowded |
875 |
533 |
60.9 |
| Proper queue at reception counter |
354 |
310 |
87.6 |
| Separate queue for ladies/elderly |
334 |
259 |
77.5 |
| Availability of personnel at reception counter |
873 |
847 |
97 |
| Friendly payment at registration counter |
766 |
753 |
98.3 |
| Waiting time less before interaction with doctor |
893 |
493 |
56.2 |
| Personnel was available in the laboratory |
56 |
55 |
98.2 |
| Availability of bottles for collection of samples in lab |
52 |
49 |
94.2 |
| Availability of personnel in the pharmacy |
700 |
695 |
99.3 |
| Availability of medicines in the pharmacy |
711 |
492 |
69.2 |
| Proper maintenance of records |
5 |
2 |
40 |
| Cost of the treatment was inexpensive, |
936 |
904 |
96.6 |
| Treatment in dressing room was inexpensive |
6 |
6 |
100 |
| Staff care |
|
|
|
| Reception clerk respectful |
835 |
670 |
80.2 |
| Proper guidance by reception clerk |
846 |
468 |
55.3 |
| Lab personnel behaviour was satisfactory |
55 |
47 |
85.5 |
| Lab report was given on time |
52 |
52 |
100 |
| Sample collection was in very clean conditions |
49 |
48 |
98 |
| Pharmacist explained prescription in a good way |
456 |
435 |
95.4 |
| Dressing room procedure was painless |
6 |
2 |
33.3 |
| Dressing room behaviour of the staff was respectful |
6 |
4 |
66.7 |
| Physician care |
|
|
|
| Doctor gave adequate time to explain the problem |
935 |
807 |
86.3 |
| Patient’s examined behind screen |
360 |
179 |
49.7 |
| Doctor examined satisfactorily |
926 |
812 |
87.7 |
| Doctor treated in a friendly manner |
935 |
781 |
83.5 |
| Proper explanation by doctor |
886 |
874 |
98.6 |
| Doctor explained reason for medical test |
272 |
205 |
75.4 |
| Doctor gave the prescription |
930 |
889 |
95.6 |
| Doctor gave instructions about dosage of medicines |
887 |
801 |
90.3 |
| Doctor explained the side effects properly |
692 |
156 |
22.5 |
| Female doctor/attendant for female patient |
496 |
366 |
73.8 |
| Attendant for kids and disabled patients in doctors room |
54 |
12 |
22.2 |
| Patient trusts the doctor for confidentiality of records |
730 |
677 |
92.7 |
| Doctor did not hurry too much when he/she treats |
902 |
612 |
67.8 |
| Doctors was experienced |
934 |
897 |
96.0 |
| Doctors did not ignore what patient told |
908 |
804 |
81.9 |
| Doctor provides advice about ways to avoid illness, stay healthy |
887 |
465 |
52.4 |
| Doctor uses non-medical terms to explain |
893 |
756 |
84.7 |
| Doctor listens carefully to what the patient has to say |
928 |
795 |
85.7 |
| Doctor gave clear instructions about when to return |
869 |
759 |
87.3 |
| Overall satisfaction |
|
|
|
| I think this hospital has everything needed |
362 |
217 |
59.9 |
| Easy for me to get medical care here |
934 |
828 |
87.9 |
