| |
Factor |
| Question items |
Attitude |
Active listening |
Acknowledge-
ment |
Suggestion |
| Being able to assess an individual patient’s type |
0.832 |
0.028 |
-0.129 |
0.271 |
| Practicing communication skills tailored to individual patients |
0.828 |
-0.048 |
-0.049 |
0.409 |
| Being mindful of my external appearance as a clinician (gaze, tone of voice, posture, distance from a patient, etc.) |
0.572 |
0.371 |
0.245 |
0.058 |
| Receivingfeedback from patients |
0.419 |
0.403 |
0.221 |
0.105 |
| Attaching importance to communication with patients |
0.123 |
0.699 |
0.291 |
0.163 |
| Asking questions of patients in a way that encourages them to answer freely and in a relaxed manner instead of demanding answers |
0.374 |
0.692 |
0.357 |
0.200 |
| Speaking and behaving in a manner that makes it easier for the patients to talk |
0.118 |
0.650 |
-0.123 |
-0.009 |
| Listening well to patients |
-0.361 |
0.644 |
0.047 |
0.059 |
| Respecting and admitting the patient’s thoughts |
0.140 |
0.018 |
0.809 |
-0.235 |
| Informing patients in a way that makes it easy for them to accept |
-0.190 |
0.197 |
0.520 |
0.251 |
| Encouraging patients to become more independent and better able to receive treatment |
0.204 |
0.121 |
0.094 |
0.720 |
| Making requests and proposals in a that makes it easier for patients to accept |
0.205 |
0.063 |
-0.091 |
0.552 |
| Contribution ratio (%) |
19.3 |
18.0 |
10.8 |
10.6 |
