| No. Type of patient contact (%) |
|
| Face to face encounter |
180 (21) |
| Telephone call |
677 (79) |
| Mean Phone call duration ± SD (min) |
8 ± 5.6 |
| No. Phone call duration (%) |
|
| < 10 min |
569 (84%) |
| > 10 min |
108 (16%) |
| Mean Face to face encounter duration ± SD (min) |
43 ± 25.1 |
| No. Procedures (%) |
|
| Bladder catheterization |
27 (43) |
| Transurethral surgery |
20 (32) |
| Ureteroscopy |
16 (25) |
| No. Location of procedure (%) |
|
| Bedside |
32 (51) |
| Operating room |
31 (49) |
