| 1. Seem friendly |
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| 2. Dramatizes |
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| 3. Agrees |
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”Yes”, “OK” |
| 4. Gives suggestion |
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“I think you should…” |
| 5. Gives opinion |
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“I think it is...” |
| 6. Gives information |
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“This is…”
“This means…” |
| 7. Asks for information |
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”Is this…?”
“Have you heard?” |
| 8. Asks for opinion |
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“What do you think, is this full of gas?” |
| 9. Asks for suggestion |
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”What shall we do?” |
| 10. Disagrees |
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”No.” |
| 11. Shows tension |
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| 12. Seems unfriendly |
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