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Kastury Gohain | OMICS International
ISSN: 2162-6359

International Journal of Economics & Management Sciences
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Kastury Gohain

Cyberjaya, Selangor

A Comprehensive Model with Six Service Quality Dimensions, Satisfaction and Loyalty: An Empirical Investigation into the Public Hospitals in Malaysia

The aim of this study is to identify the factors of loyal patients in public hospitals in Malaysia. The influence of service quality on patient satisfaction and the indirect relationship between service qualities attribute, patient satisfaction and patient loyalty are evaluated. A quantitative research is conducted with close ended questionnaire as... Read More»

Kastury Gohain, Seethaletchumy Thambiah and Tan Chuie Hong

Research Article: Int J Econ Manag Sci 2018, 7: 508

DOI: 10.4172/2162-6359.1000508

Abstract Peer-reviewed Full Article Peer-reviewed Article PDF Mobile Full Article

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