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Mahmud Unidha | OMICS International
E-ISSN: 2223-5833

Arabian Journal of Business and Management Review
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Mahmud Unidha

Malang, Danau Sentani Street 99, East Java

The Effect of Service Quality on Trust and Loyalty for Giant Customers in Malang City

This study aims to obtain empirical evidence about the effect of service quality on customer trust and loyalty as well as the influence of trust on customer loyalty of Giant in Malang. The population of this study is the Giant customers who already have a Giant shopping card and are shopping at the time being. Those are 100 respondents who are cons... Read More»

Mahmud Unidha

Research Article: Arab J Bus Manage Rev 2017, 7:322

Abstract Peer-reviewed Full Article Peer-reviewed Article PDF Mobile Full Article

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