alexa The Political Economy of Call - Centers: Understanding the Intersections between Capitalism, De - Culturalization, and Information Technology - Driven Globalization

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The Political Economy of Call - Centers: Understanding the Intersections between Capitalism, De - Culturalization, and Information Technology - Driven Globalization

Contemporary globalization processes are continuously redefining the ways we live and communicate. In making this statement, I employ a liberal interpretation of the term globalization “as fostering international economic integration and as a mechanism for promoting global liberal capitalism”. This interpretation identifies an international division of labor, a heightened role of markets and transnational corporations as imperatives of the globalization processes, often at the cost of nation-states and indigenous communities. It is generally agreed that giant leaps in information communications technology (ICT) arepropelling global dynamism by accelerating greater intra - regional connectivity. The consequent trends are the “expansion of an information economy and the convergence of technologies”. Additionally, technology as the “new means of production in the virtual age of speed and freedom is associated with borderlessness of capitalist globalized markets”. ICT is hence construed as a “key enabler of globalization”.

 

 
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