Ethics are the moral rules agreed upon in order to have a society where trust is possible. Unfortunately, too many people have either not been taught the rules or have come to believe the rules are not realistic in today’s society. Personal greed took precedence over the wellbeing of the rest of society as witnessed by the behavior of business executives in the financial scandals of the early 2000’s. Corporate Social Responsibility is now seen as an obligation of business and requires that business undo social and environmental problems it has created.
The hospitality literature on ethics, over the past twenty years, has chronicled the ethical concerns and efforts of organizations to be more ethical. The concerns have moved from problems of individual employees/managers lying, cheating, and stealing, to a more global concern for sustainability in terms of environment, culture, and conservation of natural resources.