George's daughter Pauline was his spokeswomen. As Pauline explained, her dad wouldn't open his mouth. He had lost his speech. He either couldn't or wouldn't talk? That soon after he lost his hair he stopped communicating with people included her. Part of my job was to take a template of the client’s bald head. This was done by wrapping the client’s top scalp with layers upon layers of 'cling film'. Then applying numerous layers of 'cellotape' onto the 'cling film' until it became stiff, forming the precise shape of the man's skull. I then marked out George's proposed hairline on the template, explaining every move to George as I did but he didn't respond. He just sat there, silent and expressionless. When the initial fitting was concluded, the template, along with a lock of George's hair for colour matching was sent away for making-up. The process took about 6 weeks to complete, ending with the final fitting and styling at the salon.