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conferenceseries
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Volume 5, Issue 4 (Suppl)
Occup Med Health Aff
ISSN: 2329-6879 OMHA, an open access journal
Health Congress 2017
October 16-17, 2017
October 16-17, 2017 Dubai, UAE
12
th
World Congress on
Industrial Health, Healthcare and Medical Tourism
How to increase international patients’ satisfaction level by 17%with an unexpected and cheap change
Andres Molina
Universidad EIA, Colombia
8
5% of failure in international relationships is due to intercultural clashes. Healthcare practitioners are faced with unexpected
pain expressions and care requirements more often, due to the proliferation of international patients, both as migrants and
as medical tourists. This speech opens discussion on what should institutions and practitioners explore and include building
better international patient’s experience. With anthropological and psychological perspectives and an encouraging speech
style, author demonstrates cross-cultural skills are not intuitive and shows how easily they can be acquired. Although not a
breakthrough technique by itself, bringing cross-cultural skills into the healthcare world would help practitioners address the
needs of particular cases. The more culturally coherent for involved parties’ a given treatment or procedure, the smoother the
interaction with patients and caregiving relatives.
andres.molina@globalmanageronline.comOccup Med Health Aff 2017, 5:4 (Suppl)
DOI: 10.4172/2329-6879-C1-038