alexa Role of Transformational Leadership in Employee's Performance with Mediating Role of Job Satisfaction in Health Sector of Pakistan

ISSN: 2380-5439

Journal of Health Education Research & Development

  • Research Article   
  • J Health Edu Res Dev 2018, Vol 6(1): 245
  • DOI: 10.4172/2380-5439.1000245

Role of Transformational Leadership in Employee's Performance with Mediating Role of Job Satisfaction in Health Sector of Pakistan

Shahzad Naeem1* and Benish Khanzada2
1Riphah international university, Islamabad, Pakistan
2Quetta Institute of Medical Sciences, National University of Medical Sciences (NUMS), Pakistan
*Corresponding Author: Shahzad Naeem, Riphah international university, Islamabad, Pakistan, Tel: +00923335491914, Email: [email protected]

Received Date: Dec 30, 2017 / Accepted Date: Jan 06, 2018 / Published Date: Jan 15, 2018


This research explores the association among transformational leadership, employee performances and also investigates the mediation of job satisfaction in the association of transformational leadership as independent variable and employee performance as dependent variable in health sector of Pakistan. Research data was collected; using questionnaire total 152 respondents participated in the study. From data analysis, it was concluded that the transformational leadership positively influences employee performance in the health sector of Pakistan. Job satisfaction as mediator was assessed by applying mediated regression analysis. It was found that job contentment mediated the affiliation between relation of transformational leadership as independent variable and employee performance as dependent variable.

Keywords: Transformational leader; Employee’s performance; Job satisfaction


In Pakistan health sector is considered one of the major service sectors. General health of Pakistani people is positively affected by the effectiveness of this sector. Similar to any other organization, the organizational effectiveness of health sector heavily depends on the leadership. Keeping in view the advancement in information technology and organizational structure as well as culture, the importance of leadership has enhanced in organizations. In management leadership is most discussed but at the same time remained most confusing topic. Researchers have different views about the leader’s role and their effectiveness in success or failure of any industry, project or organization, but at the same time mostly researchers agree that a leader and style of leadership plays a critical role in organizational success. Style of leadership performs a considerable function in workers job contentment and his job performance. Employees with greater job satisfaction and commitment have higher job performance [1]. Researchers have paid special attention in finding the connection among style of leadership and job performance.

In recent past one of the mostly researched topics is leader and their style of leadership. Leadership style can be defined as the behavior and methods used by the leaders for giving visualization and the roadmap for reaching that visualization, executions and formulations of plan and strategies [2]. Depending upon situational requirements leadership styles differ from individual to individual [3]. There are numerous leadership theories and all these theories in some different way enlighten the leadership process [3]. Trait, behavioral and contingency theories are considered traditional theories among leadership theories, whereas transformational theory is considered as emerging leadership theory. Transformational leadership is getting more attention and popularity amongst management researchers.

At the same time the connection between style of leadership and employee job performance has received significant attention of researchers. Scholars have highlighted that an employee with high commitment has high job performance [1]. To stay in competition in competitive world, leading organizations have focused more on employee’s job performance [4]. It is assumed that success of any organization depends upon efficient leadership and better harmonization among leaders and workers. Role of leader is to guide their organization in fulfilling their tasks, operations and goals. Researchers have highlighted that job performance is mostly dependent upon leadership style. Focus of this study will be to find out the transformational leadership influence on workers job performance in Pakistan health sector. It is discussed that method of transformational management encourages their employees to perform much better than expected and produce much better outcome as compared to those employees who are governed by those leaders who adopt technique of transactional leadership style [3]. According to Bass et al. [5] transformational leadership has four behavioral components, which are Individual consideration, Idealized influence, Inspirational motivation and Intellectual stimulation [6]. In hospitals, educational institutes and informational technology based organizations, it is believed transformational leadership has positive impact on their employee’s performance and job satisfaction. Transactional leadership style has no impact in this competitive atmosphere, where novelty, creativity and inventiveness are the basic necessities for success of any organization [7,8]. Therefore the main center of attention of this research will be to determine transformational leadership relationship with employee’s job performance while job satisfaction as mediator in health sectors in Pakistan.

In this study leaders of health sector i.e., doctors, nutritionists and supporting staff of hospitals of Rawalpindi, Islamabad and Lahore were included. Transformational leadership and Job performance of health sector doctors, nutritionists' officers and supporting staff of hospitals were measured. The intention of this study was to create a research model which examines the relation among transformational leadership and employee performance while job satisfaction as mediator in health sector of Pakistan.

Literature Review

Researchers have diversity of opinion about leadership role and its impact on success or failure of any organization. Mostly researchers agree on the pivotal role of leadership style in success of any organization. In past numerous theories have been developed regarding leadership and their styles. In beginning as per trait theory, it was initially it was assumed that leaders are by birth and they cannot be built but then few researchers offered a new theory named behavioral theory. As per behavioral theory leaders have some traits and behavior which turn them into successful leaders. After this few scholars presented contingency theory. According to contingency theory leaders have multiple traits ad behaviors which they apply according to situation and circumstances and not a single trait or behavior as highlighted in behavioral theory. But at present transformational leadership theory is getting recognition amongst management researchers and scholars.

In recent history the most researched topic is about leaders and style of leadership.

Leadership styles consist of techniques, behaviors and methods implemented by leaders to present roadmap and vision for formulating and executing their strategic and tactical plans

House et al. [2] style of leadership differs from individual to individual. Moreover leadership style is dependent upon need of situations and circumstances [5]. As earlier discussed, there are quite a few leadership theories and all these theories enlighten process of leadership in various ways [5]. Amongst leadership theories, few are considered traditional and few modern theories. Trait, contingency and behavioral theories are considered traditional leadership theories, whereas transactional and transformational theories are considered modern theories of leadership. Over period of time traditional leadership theories (Trait, behavioral and contingency Theory) have been developed. Each of the traditional theory highlights some diverse leadership dimensions and also explains connection amongst leader and follower in different ways [5].

Relation among transformational leadership and employee performance

Mainly transformational leadership is extensively explored technique of leadership. Moreover, results of previous researches indicate a positive association exists among transformational leadership technique and organizational effectiveness [9]. Leaders having transformational leadership traits are very zealous, passionate, motivated and energetic. Transformational leaders put all their effort to enhance the abilities, potentials, ethics and trust of their followers. Transformational leaders express and converse a persuasive visualization to their employees that encourage, motivates and inspire them to accomplish unexpected objectives and targets [10]. Leaders with transformational abilities are honest, straight and demonstrate uprightness. They always lay down clear objectives and communicate these objectives to their employees and share their vision with them [3]. It is discussed that transformational leadership flourishes in environments where leaders and their employees are positively engaged for organizational betterment [11].

Transformational leaders do not only augment the abilities, competences and skills of their employees but also align employee's objectives with organizational objectives. In numerous studies it was found that employee's obligation towards their organization and work performance is positively associated with technique of transformational leadership [12]. Transformational leaders have capability to display transactional leadership style according to situation therefore transformational leadership is not considered a totally dissimilar leadership from transactional leadership but it is assumed to be an extension of transactional leadership [13,14]. Walumbwa et al. [15] highlighted that transformational leadership had direct impact on managerial performance in banking sector. A large numbers of researches have explored and examined the influence of transformational leadership technique on work performance in different sectors [16-19].

Job performance of an employee increases with greater job satisfaction and job commitment [1]. The most important function of any organization is to enhance his job employee’s performance so that it could compete in highly competitive atmosphere. Numerous representation and theories have been offered to ascertain a connection among the style of leadership and work performance [20,21]. Leaders put all their effort to offer full encouragement and support to their employees. Transformational leaders with greater individual thoughts and kindness are better trainer/guide and have ability to connect the employee’s objectives with organizational objectives [22]. Passage of time transformational leaders has proved to be helpful and fruitful in variety of hospitals, educational institutes and businesses linked with informational technology. Past research work has established that transformational leadership technique is interlinked with employee’s job satisfaction and productivity. In present competitive scenario, where basic requirement for organizational success is creativity and innovation, therefore, transactional leadership style has become less effective [7,23]. Every leadership style has his own influence and results in terms of employee performance [24].

Hypothesis 1: Transformational leadership has positive impact on Employee performance.

Voon et al. [25] defined job satisfaction as an individual mind-set towards his job. Job contentment is a pleasant or positive emotional state of mind which comes out from the assessment of an individual work or professional skills [26]. Voon et al. [25] highlighted that employees feel more content with their work if realize that their work is satisfying and rewarding. Job satisfaction ultimately influences the work performance and success of organization [27]. Contentment towards job is optimistic emotional state of mind which results from individual’s job or skills [28].

Transformational leadership association with job satisfaction

Leadership technique has an important role and impact on worker job contentment [29]. Researchers discovered that different leadership styles have different influences on employee’s job satisfaction under different working conditions [25,29,30]. Voon et al. [29] indicated that transformational leadership style could fundamentally increase job contentment, being capable to communicate sense of responsibility, task and intellectual inspiration. Generally leaders adopting transformational technique have capability to inspire their employees to become more autonomous and accountable [31] which resultantly increase workers job contentment and sense of accomplishment.

Hypothesis 2: Transformational leadership has positive impact on job satisfaction.

Job satisfaction association between employee performance and job satisfaction as mediator among transformational leadership and employee performance

Job satisfaction increases employee performance [28]. Furthermore, Mangkunegara [30] and Mujkic et al. [29] highlighted that when employees are more contented with their job, their interest to accomplish their assigned tasks also enhances. Rezvani et al. [28] indicated that when employees are contented with their work, they are likely to perform better and also to perform decision making and problem solving more effectively. Supporting this argument, Fisher [32] suggested that employees with lower job contentment will have lower performance, because discontented employees have lesser enthusiasm to perform their work and as result of this they do not put all their efforts and hard work. Furthermore, employees with lower job contentment will handle the assigned tasks and responsibilities with less enthusiasm and keenness [33].

By adopting appropriate leadership style, managers can have an impact on employee’s commitment, productivity, efficiency and job contentment. Leadership style can be witnessed as series of supervisory behavior, characteristics, conduct, and ability based on employee as well as standards of organizations [25,26].

Leadership performs vital and dominant role in achieving job satisfaction. Leadership is measured as function of management, which generally focuses public relations, people, and techniques to inspire people for achieving higher performance and organizational success [25,30]. Several researches carried out in various countries indicated that transformational leadership technique has positive correlation with job contentment which eventually has output in shape of higher employee performance and achieving organizational success [34,35].

On above mentioned point of view, research recommends that transformational leadership technique helps in enhancing job fulfillment and as result workers performance will also be enhanced (Figure 1). Therefore, job contentment may act as mediator in the connection between technique of transformational leadership and employee performance [36]. However, it is significant to examine this relationship; reasonably less research work has highlighted team processes such a steam-building as mediator among transformational leadership connection with employee performance [37]. Hence, following hypothesis is offered:


Figure 1: Conceptual Framework of the Study.

Hypothesis 3: Job satisfaction has positive impact on employee performance.

Hypothesis 4: Job satisfaction has positive mediation role among transformational leadership and employee performance.

Above mentioned research model highlights association between transformational leadership Independent Variable (IV), employee performance Dependent Variable (DV) and job satisfaction Mediating Variable (MV). Model indicates that transformational leadership has positive influence on employee performance and job satisfaction. Job satisfaction is positively influencing employee performance, basing upon this H1, H2 and H3 are offered.

Research Methodology

The objective of this study is to establish the impact of transformational leadership on employee performance with job satisfaction of doctors, health nutrition officers, medical technicians and other supportive staff of hospitals working in health sector located in Lahore, Islamabad and Rawalpindi as mediator. Data was collected by using questionnaire method. Transformational leadership (IV) questionnaire was adopted from Wang et al. [19] Transformational leadership questionnaire consisted of 6 items and five point Likert scale from 1=Strongly Disagree to 5=Strongly Agree was used to quantify this variable. Job satisfaction (Mediating Variable) questionnaire was adopted from Judge et al. [17] Job satisfaction questionnaire consisted of 5 items and same five point Likert scale from 1=Strongly Disagree to 5=Strongly Agree was used to quantify this variable. Employee performance (DV) questionnaire was adopted from Salanova, Marisa, Jose Maria Peiro, and Sonia Agut. Employee performance questionnaire consisted of 6 items and five point Likert scale from 1=Worst to 5=Excellent was used to quantify this variable.

For checking questionnaire reliability and validity, firstly 30 questionnaires were disseminated for pilot testing (Table 1). After pilot testing details reliability data of each variable is shown as under:

Variable Cronbach Alpha
Transformational Leadership (TL) 0.877
Job Satisfaction (JS) 0.620
Employee Performance (EP) 0.733

Table 1: Pilot testing details reliability data of each variable.

Keeping in view research targets, hospitals located in Lahore, Islamabad and Rawalpindi were chosen as research population. Doctors, health nutrition officers, medical technicians and other supportive staff of hospitals located in Lahore, Islamabad and Rawalpindi were contacted on personal contact basis and according to subject significance. Personally administered questionnaire were disseminated among 250 employees and of those 174 questionnaires were received back but only 152 filled questionnaires were found correctly and completely filled (Table 2). Response rate turns out to be 60.8%.

    Frequency Percentage
Gender Male 113 74.3%
Female 39 25.7%
Qualification MBBS 63 41.4%
FCPS 84 55.3%
M Phil/Others 5 3.3%
Age 25-30 86 56.6%
31-40 54 35.5%
41-50 10 6.6%
51-60 2 1.3%
Experience 0-2 yrs 51 33.6%
3–5 yrs 74 48.7%
6-10 11 7.2%
Above 10 yrs 16 10.5%

Table 2: Demographic Analysis.

A survey was carried out for testing research model. Sample size of data was 152. 74.3% of respondents of this study were found male and 25.7% female. Furthermore, 56.6% respondents were found among 20-30 years age group, 31-40 years age group respondents were 35.5%, 6.6% of respondents were among 41-50 years and 1.3% were among 51-60 years. According to qualification 41.4% respondents were MBBS, 55.3% respondents were FCPS degree holders and 3.3% of the respondents belonged to M Phil /others category. 0-2 years’ experience respondents comprised 33.6%, 3-5 years experienced respondents were 48.7%, 6-10 years experienced respondents comprised 7.2%, whereas, 10.5% of the sample showed respondents having experience above 10 years.


Results and findings of research study are discussed as under (Table 3). Moreover, in analysis part correlation and regression analysis were conducted.

Variables 1 2 3
Transformational Leadership 1    
Job Satisfaction 0.234**  1  
Employee Performance 0.593** 0.350**        1

*p=0.05, **p=0.01
** Correlation is significant at the 0.01 level (2-tailed)

Table 3: Correlation.

In Table 2 correlation analysis shows the association between independent, dependent and mediation variables which are transformational leadership (IV), job satisfaction (Mediator) and employee performance (DV). Transformational leadership correlated job satisfaction by 0.234**, which shows positively significant correlation among both variables. Transformational leadership technique and employee performance correlated by 0.593**, which highlights a positive significant correlation among both variables. In the same way, correlation among job satisfaction and employee performance found 0.350**, which establishes positive significant correlation among both variables (Table 4).

Predictor  Outcome  Employee Performance
  β  R2  ∆ R2
Step I  Control Variables   36   036 ⃰  ⃰
Step II Job Satisfaction 0.223 0.148  0.112 ⃰  ⃰
Step III Transformational Leadership 0.541 0.413 0.265 ⃰  ⃰

a. Predictors: (Constant), Age, Experience, Gender, Qualification
b. Predictors: (Constant), Age, Experience, Gender, Qualification, JSM
c. Predictors: (Constant),  Age, Experience, Gender, Qualification, JSM, TLM

Table 4: Mediation Regression Analysis.

Barron and Kenny mediation aggression analysis results were highlighted in Table 3. Results indicate significance among direct association among transformational leadership and worker performance. After incorporating job satisfaction as mediator, change in R2 comes about at 0.112 which is considerable, thus highlighting that job satisfaction mediates connection among transformational leadership (IV) and employee performance (DV), which leads towards hypothesis 4 acceptances (Table 5).

β t
TL to JS   (a)    (IV to Mediator) 0.1682** 3.0615
JS to EP    (b) (Mediator to DV) 0.3135** 3.0896
TL to EP    (c)   (IV to DV) 0.6123** 8.8530
TL to EP   (c')   (IV to DV) 0.5595** 8.0678

Table 5: Mediation. *p=0.05; **p=0.01.

Indirect process analysis results are highlighted in Table 4. Result shows that job satisfaction partially mediates the association among transformation leadership and employee performance, which leads towards recognition of hypothesis 4.


The idea of this research was to discover the association among transformational leadership (IV) and employee performance (DV) through job satisfaction as mediator. As predicted, it was established that transformational leadership (IV) plays a significant role in employee performance (DV). Transformational leadership qualities inspire influences and motivate employees towards higher performance, through their job satisfaction. Current research this finding concurs the preceding literature which highlights that transformational leadership has a positive association with employee performance [26,38-41] which leads towards recognition of Hypothesis 1. According to research, if managers adopt transformational leadership techniques, they will augment employer efficiency which leads towards acceptance of H1.

Hypothesis 2 tested the positive association of transformational leadership with job satisfaction, which was also acknowledged. This result is also similar with earlier studies and literature. Transformational leadership techniques will assist to make sure workers job contentment which will in turn will ensure elevate workers performance. After this research it can be highlighted that worker job contentment will occur if leader is successful in applying his transformational leadership skills. This research finding is similar to earlier studies which also highlighted that transformational leadership techniques enhances job contentment [6,25,29-31,42-44]. Furthermore, all other results are also similar and aligned with earlier studies which indicated that job satisfaction has a positive impact upon worker/employee performance. When workers will be more contented with their work, they are going to execute their work with more keenness and devotion to make sure successful execution of allocated work [28-30,32,45].

Mediation hypothesis reflected that association between transformational leadership and workers performance is mediated by job satisfaction. Results lead to the recognition of hypothesis and also similar to earlier literature. Existing literature recognized that job contentment is observed as vital factor in enhancing manager’s competence, effectiveness and his transformational leadership techniques to augment worker’s job contentment as well as his effectiveness towards his work which may lead to workers performance [26,30,34,37,46-49].

Theoretical and Practical Implications

This research adds in literature of management and health sectors by incorporating transformational leadership and job satisfaction as research model. Results of this research highlights that job satisfaction mediates among transformational leadership and employee proficiency. This research augments our perceptive towards transformational leadership techniques and job contentment in enhancing employee performance. As expected, transformational leadership was significantly associated with employee performance, in both ways (with and without incorporating job satisfaction as mediator). This study helps in disclosing the ways how transformational leadership qualities and techniques can complement the workers performance by exhibiting importance of job satisfaction as mediator. By adopting transformational leadership helps in developing job contentment among workers, which resultantly increases workers performance. This indicates that transformational leadership positively affects the workers performance and employee’s performance will enhance if organizations also adds in promoting job contentment among their workers. This research finding indicates job satisfaction effects as mediator have partial effect, which means that there are other variables which have an impact on transformational leadership and employee performance association.

Few more implications can also be extorted from the results such as Doctors, health nutrition officers; medical officer’s transformational leadership quality augments their performances through job contentment. This finding is aligned with previous research indicating positive association among transformational leadership and employee performance [40,41]. One more practical implication of this research is that doctors, health nutrition officers, medical officers should be given training regarding transformational leadership techniques which will augment their performance and firm’s performance. This also includes that transformational leadership training must focus on rising job contentment among employees for achieving utmost results and benefits.

Limitations and Directions for Future Research Directions

This research has quite a few limitations which needs deliberation while understanding findings. Firstly considering time constraint, comparatively little sample was gathered from hospitals located at Lahore, Rawalpindi and Islamabad only. Consequently, if in future data collected from all over the country with a bigger sample size will overcome this limitation. Moreover, it will also present a comprehensive and inclusive depiction.

Data compilation method is the second limitation. Since questionnaire method was the only technique used in collection of data gathering. Therefore, it is suggested that future research should assemble data using multiple techniques.

Time constraint is the third limitation of this research. Cross sectional data was gathered using convenience sampling technique. Therefore, other recommendation is that for future research work, time lag method should be used while gathering data.

Although, research objectives have been achieved but still in future after integrating more relevant variables associated to employee performance and results assessment regarding job satisfaction on overall workers performance and performance of the organization can further explain the association.


Citation: Naeem S, Khanzada B (2018) Role of Transformational Leadership in Employee’s Performance with Mediating Role of Job Satisfaction in Health Sector of Pakistan. J Health Educ Res Dev 6: 245. Doi: 10.4172/2380-5439.1000245

Copyright: ©2018 Naeem S, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

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