A Study on the Influence of Technologies Applied to Organizational Performance Learning in the Hotel SectorPedroche MSC1*, Antón JMR1, Andrada R2 and Karaboytcheva MK3
- *Corresponding Author:
- María Soledad Celemín Pedroche
Autonomous University of Madrid
Carretera de Colmenar Viejo, km. 15, 28049, Madrid, Spain
Tel: +34 91 497 3191
E-mail: [email protected]
Received September 14, 2015; Accepted October 12, 2015; Published October 19, 2015
Citation: Pedroche MSC, Antón JMR, Andrada RL, Karaboytcheva MK (2015) A Study on the Influence of Technologies Applied to Organizational Performance Learning in the Hotel Sector. J Hotel Bus Manage 4:115. doi:10.4172/2169-0286.1000115
Copyright: © 2015 Pedroche MSC, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Hotel sector is one of the most influenced by the new information and communication technologies (ICTs) since it generates a vast amount of information which circulates through these new technologies. Additionally, the latter could be a potential source of organizational performance. This paper has an exploratory character and analyses how the new ICTs influence the hotels’ organizational performance. Thus, a descriptive statistical analysis and a study of statistical associations through Cramer’s V have been carried out using data from 106 Valencian Community hotel establishments. The results show, on the one hand, that Internet and Intranet are the most influential technologies on intra-organizational level and, on the other hand, show that the Central Reservation Systems -CRS- and web 2.0 are the most important on an inter-organizational level. Both technologies affect most of the analysed results at organizational level.