Advancing Service Operations: The Changing Role of Industrial Engineering
Department of Mechanical and Industrial Engineering, Qatar University, P.O.Box. 2713, Doha, Qatar
- *Corresponding Author:
- Farayi Musharavati
Department of Mechanical and Industrial Engineering
Qatar University, P.O.Box. 2713
Tel: +974 4403 4325
E-mail: [email protected]
Received May 03, 2012; Accepted July 05, 2012; Published July 09, 2012
Citation: Musharavati F (2012) Advancing Service Operations: The Changing Role of Industrial Engineering. Ind Eng Manage 2:102. doi:10.4172/2169-0316.1000102
Copyright: © 2012 Musharavati F. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Service operations are currently at the hub of economic activities in some parts of the world. Although indicators seem to suggest the existence and future dominance of service economies, such economies will only be sustainable if appropriate use of scientific and engineering methods are applied to the complete spectrum of service operations; i.e. the engineering aspects and the business side (management) of operating systems. The challenge, therefore, lies in selecting appropriate scientific and engineering tools, techniques, methods and technologies for implementation in those critical areas that can leverage dynamics in service operations as they are known today. Of all engineering disciplines currently available today, industrial engineering and its related equivalence or variants is among the most multifaceted disciplines that can face up to the challenge of advancing service operations to higher dimensions. Such advancement requires appropriate demonstrable, practical and transferable research results as well as suitable case studies on service operations. In light of the quest to advance service operations, this paper discusses the changing roles of industrial engineering and its crucial input in advancing service operations towards growth, development and perhaps global dominance of service economies.