alexa Analysis of the Relationships between the Hospitality W
ISSN: 2167-0269

Journal of Tourism & Hospitality
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Research Article

Analysis of the Relationships between the Hospitality Workforce and Job-Satisfaction Factors according to Age, Gender, Native Language and Racial-Ethnicity

Chang Lee* and Jung-Won Lee

College of Communication and Education, California State University, Chico, California, USA

*Corresponding Author:
Chang Lee
Recreation, Hospitality, and Parks Management
College of Communication and Education
California State University, Chico, California, USA
E-mail: [email protected]

Received Date: September 18, 2012; Accepted Date: October 22, 2012; Published Date: October 27, 2012

Citation: Lee C, Lee JW (2012) Analysis of the Relationships between the Hospitality Workforce and Job-Satisfaction Factors according to Age, Gender, Native Language and Racial-Ethnicity. J Tourism Hospit 1:104. doi: 10.4172/2167-0269.1000104

Copyright: © 2012 Lee C, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.



The purpose of this study is to investigate the relationships between the hospitality workforce and certain job
satisfaction factors. It also addresses what aspects of a position an employee believes to be valued and important.
A total of 17 attributes were collected and used from each member of 24 properties. Factor analyses were used
to determine the subsets of employee job satisfaction and satisfaction with workforce diversity. MANOVA was
performed to determine the differences between job-satisfaction factors, overall job satisfaction, and retention
according to workers’ age, gender, native language, and racial-ethnicity. A relationship between satisfaction with
workforce diversity and overall satisfaction was investigated using simple regression analysis. The findings revealed
that women are more attached to their work than men are. Tenured workers consider their employment important in
terms of belonging to the society and the community. Workforce diversity plays a more important role among those in
management positions than it does for subordinate employees. Employees who are a part of the major racial-ethnic
group in the workplace tend to have a more sensitive attitude toward workforce diversity.


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