alexa Attrition and Retention the Real Challenge-a Study wit
ISSN ONLINE(2319-8753)PRINT(2347-6710)

International Journal of Innovative Research in Science, Engineering and Technology
Open Access

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Research Article

Attrition and Retention the Real Challenge-a Study with Special Reference to IT and ITES Organizations in Bangalore

N. Bharathi1, Dr. P. Paramashivaiah2
  1. PhD Research Scholar, Commerce, Research and Development Centre, Bharathiar University, Coimbatore -641046, India
  2. Professor & Dean , Department of Studies & Research in Commerce , Dr. P. Sadananda Maiya School of Commerce & Management Studies, Tumkur University, Tumkur-572103, India
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Abstract

Attrition is defined as a reduction in the number of employees through retirement, resignation or death and attrition rate is defined as the rate of shrinkage in size or number. Attrition in the BPO industry is twofold. One part of the attrition is where the employee leaves the industry entirely. The other section of attrition is where the employee joins another firm in the industry. Both the sections have separate reasons which need to be identified. Most research has been focusing on attrition issues and antecedents besides consequences. However, the research has not been extended to ascertain behavioural intentions of employees based on the impact of various factors determinants. This research fosters a holistic view.

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