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ISSN: 2167-0919

Journal of Telecommunications System & Management
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  • Research Article   
  • J Telecommun Syst Manage,
  • DOI: 10.4172/2167-0919.1000118

Developing Hierarchy of Strategic Crystal Elements in Telecom Service Provision Business

Khare SB*, Sushil and Jain PK
Department of Management Studies, Indian Institute of Technology Delhi, Delhi, India
*Corresponding Author : Khare SB, Department of Management Studies, Indian Institute of Technology Delhi, Delhi, India, Tel: 011 2659 7135, Email: [email protected]

Received Date: Sep 30, 2014 / Accepted Date: Apr 24, 2015 / Published Date: May 06, 2015

Abstract

After deregulation and consequential opening up of telecommunication service sector, this business does not enjoy anymore the comfort of a captive monopoly business, cost plus regime, assured profits and a captive consumer base. Today the sector is known for intense competition, rapidly changing technologies, consumer needs/expectations and shifting loyalties. The strategic planning methods which worked for a relatively stable business environment of past are no longer suitable and the sector requires a flexible approach to strategy making. Strategy formulation, by analyzing the Flowing Stream Strategy Crystal elements, provides a flexible framework. This paper attempts to first understand the elements of the strategic crystal which are in play in telecommunication service provision business and then develop hierarchies among these elements using Total Interpretive Structural Modeling (TISM). The hierarchies so developed help in understanding the relative importance as well as the inter-relationships of various factors and forces which help in strategy development in this fast changing industry.

Keywords: Continuity forces; Change forces; Customer factors; Enterprise factors; Flowing stream strategy crystal; Total interpretive structural modeling

Citation: Khare SB, Sushil, Jain PK (2015) Developing Hierarchy of Strategic Crystal Elements in Telecom Service Provision Business. J Telecommun Syst Manage 4: 118. Doi: 10.4172/2167-0919.1000118

Copyright: ©2015 Khare SB, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

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