alexa Examining the Impact of Social Media on Internet Banking
E-ISSN: 2223-5833

Arabian Journal of Business and Management Review
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Research Article

Examining the Impact of Social Media on Internet Banking

Monica Bhardwaj1* and Dr. Renu Aggarwal2

1Fortune Institute of International Business, New Delhi, India

2YMCA, Faridabad, India

Corresponding Author:
Monica Bhardwaj
Fortune Institute of International Business
Rao Tula Ram Marg, Basant Gaon
Vasant Vihar, New Delhi, India
Tel: 9818806861
E-mail: [email protected]

Received March 14, 2016; Accepted April 14, 2016; Published April 21, 2016

Citation: Bhardwaj M, Aggarwal R (2016) Examining the Impact of Social Media on Internet Banking. Arabian J Bus Manag Review 6:234. 

Copyright: ©2016 Bhardwaj M, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.



The technology has leveraged innovative modes of socializing, from facebook to twitter, man has become more social than ever before. But is the social media only limited to networking with the friends and reference groups or is there is more to it. This has been a big challenge for marketers to understand this consumer behavior. Since the interactions between people on these media are not only limited to personal chats but also include sharing experiences about purchases, preferences for brands and personal feelings about products. In response to its growing acceptability, popularity and impact the businesses are also turning to social media to market, promote their products and to interact with their customer and understand their changing needs and behavior. The present paper investigates the influence of support taken from social platforms on internet purchasing in India. The implications for the practitioners and researchers are discussed.


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