Impact of Workload and Job Complexity on Employee Job Performance with the Moderating Role of Social Support and Mediating Role of Job Stress: A Study of Travel agencies in Rawalpindi, Islamabad and AJKBenish Shabbir* and Raza Naqvi SMM
Department of Management Sciences, Mohammad Ali Jinnah University, Islamabad, Pakistan
- *Corresponding Author:
- Benish Shabbir
Ms Scholar, Department of Management Sciences
Mohammad Ali Jinnah University, Islamabad, Pakistan
Tel: +92 21 111 878 787
E-mail: [email protected]
Received date: December 13, 2016; Accepted date: January 12, 2017; Published date: January 19, 2017
Citation: Shabbir B, Raza Naqvi SMM (2017) Impact of Workload and Job Complexity on Employee Job Performance with the Moderating Role of Social Support and Mediating Role of Job Stress: A Study of Travel agencies in Rawalpindi, Islamabad and AJK. J Account Mark 6:214. doi:10.4172/2168-9601.1000214
Copyright: © 2017 Shabbir B, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
This study has been conducted to explore the effect of workload and job complexity on employee job performance, with the mediating role of job stress and moderating effect of social support on employees of travel agencies in Rawalpindi, Islamabad, and AJK. Data were collected through questionnaire from 285 working employees of travel agencies located in Rawalpindi, Islamabad and AJK. The results of the study revealed that workload and job complexity have positive and significant impact on job stress, while job stress has a negative impact on job performance, whereas workload, job complexity and its outcome job stress negatively affected by social support. Results also revealed that social support moderate the relationship of workload, job complexity and job stress. Therefore, the employees of travel agencies affected through workload and job complexity, by which job stress occur and job performance decreases respectively. In addition, social support reduces the job stress of employees in the travel agencies.