Patient Satisfaction with Health Care Services Delivered at the Out Patients Department-Case Study-at Teaching Hospital Karapitiya Sri LankaSanjeewa GGC1* and Senevirathne R 2
- *Corresponding Author:
- Sanjeewa GGC
Regional director of health service
Hambantota, Sri Lanka
Tel: 94 77 2 3737 66
E-mail: [email protected]
Received date: October 18, 2015; Accepted date: April 19, 2017; Published date: April 26, 2017
Citation: Sanjeewa GGC, Senevirathne R (2017) Patient Satisfaction with Health Care Services Delivered at the Out Patients Department-Case Study-at Teaching Hospital Karapitiya Sri Lanka. Health Care Current Reviews 5:193. doi:10.4172/2375-4273.1000193
Copyright: © 2017 Sanjeewa GGC, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
A cross-sectional study was conducted on patient satisfaction with health services at the Out Patient Department of Teaching Hospital Karapitiya, with the aim determining the relationship between satisfaction and explanatory factors. Suggestions and comments from the patients were also revealed in this study. Using a structured questionnaire, data were derived from 251 patients using the OPD services. Descriptive statistics were used to describe satisfaction level and independent variables while the relationships between these factors were determined by Chi-square test. The average score of patient satisfaction was 3.5 and 10.4% of the patients were highly satisfied with health services. Patients were highly satisfied with courtesy (45.8%), quality of care (44.2%), physical environment (41.8%), convenience (24.7%), and out of pocket cost (23.5%). Regarding predisposing factors, attitude were significantly associated with level of satisfaction (p=0.002). The majority of the patients were concerned about waiting time to seek a doctor’s service and counter services are being delayed due to not enough staff being available. Strategies emphasizing improving the image of the hospital should be continuously implemented while the attitude of the patients could change with good reputation of hospital. Patient satisfaction surveys can be conducted in each unit to get the real picture for further strategies.