Patients User Experiences with Technologies in Health Service Industry
- *Corresponding Author:
- Enid Montague, Ph.D
3017 Mechanical Engineering
Industrial and Systems Engineering
University of Wisconsin-Madison
Madison, WI 53706, USA
Tel: 608 890 3546
E-mail: [email protected]
Received date: February 08, 2012; Accepted date: February 28, 2012; Published date: March 06, 2012
Citation: Brickel S, Montague E, Winchester WW (2012) Patients User Experiences with Technologies in Health Service Industry. J Health Med Informat S7:002. doi: 10.4172/2157-7420.S7-002
Copyright: © 2012 Brickel S, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
The purpose of this exploratory study was to identify usability problems encountered by patients, as passive users, during the interpretation of technologies that are used during patient care by clinicians and nurses. Participants were asked to interpret key artifacts in the health information technology display and determine potential outcomes. The results from this study indicate that the majority of participants were not able to accurately interpret information from the display, which may have implications for patients’ health care experiences and decision-making. Patients’ perceptions of technologies used while seeking and receiving health services can be explored using human-computer interaction methods, theories, and design tools.