Fahad Bin Muhaya, Saad Haj Bakry and Suhail M AlAlmaee
E-Government success is associated with various factors. This paper is concerned with exploring such factors and investigating, through a survey, how e-government professionals view them, as this would help finding ways for the future promotion of e-government success. The work identifies “35” success factors associated with seven levels including: “the international level, the national level, the sector level, the organization level, the requirements level, the services level, and the user level”. The survey asks e-government professionals to assess each factor from the viewpoints of importance and current state or impact. This assessment has six grades starting from “no” importance or impact and moving up to: “low, below average, average, above average, and high”. “88” Saudi e-government professionals participated in the survey. The results obtained show that the importance of most success factors considered has been above average or close to “high”, except for few which were slightly less. The results also emphasized the gap between importance and current state or impact for each factor. This gap ranged from “40%” to over “80%”. The work provides useful knowledge for the future development of e-government. It is an example of a knowledge sharing exercise that should become a normal practice for the purpose of achieving development based on collective wisdom. This practice can be expanded to include users for whom the services are provided.
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