Psychological Contract and the Hotel Franchising RelationshipEl-sayed K1*, Tang CH2 and Jones E3
- *Corresponding Author:
- El-Sayed K
Helwan University, Cairo, Egypt
E-mail: [email protected]
Received Date: February 02, 2015; Accepted Date: April 16, 2015; Published Date: April 26, 2015
Citation: El-sayed K, Tang CH, Jones E (2015) Psychological Contract and the Hotel Franchising Relationship. J Tourism Hospit 4:147. doi: 10.4172/2167-0269.1000147
Copyright: © 2015 El-sayed K, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
This qualitative research study explores the hotel franchising relationships and the psychological contract and develops a model of success factors of hotel franchising relationships. A multiple case study approach was adopted involving document analysis and semi-structured interviews with hotel franchisors and a number of their franchisees to explore how hotel franchisors and franchisees approach the issues of hotel franchise lifecycle, phases and psychological contract. This study explores the nature of the relationship between franchisor and their franchisees in each phase of the hotel franchise relationship. The findings illustrated the important aspects which the franchisor and the franchisees should follow in each phase in order to have success in their relationship. These findings led to the development an initial model of hotel franchise success factors. Additionally the findings stressed the necessity of developing policies and practices used by the psychological contract to be more helpful for the success of hotel franchise relationships. The researcher developed the final model based on the way franchisors and franchisees approach hotel franchising relationship aspects.