Quiet Heroics at the Back End: 7-Eleven Holds Its Neighborhood Edge
- Corresponding Author:
- Ahmed Khan S
Industrial Engineering and Engineering Management
Department University of Sharjah
Tel: +971 (6) 5053965
E-mail: [email protected]
Received date: April 29, 2016; Accepted date: May 02, 2016; Published date: May 06, 2016
Citation: Ahmed Khan S, Irfan S (2016) Quiet Heroics at the Back End: 7-Eleven Holds Its Neighborhood Edge. Ind Eng Manage 5:e136. doi: 10.4172/2169-0316.1000e136
Copyright: © 2016 Ahmed Khan S, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Seldom, if at all, a neighborhood convenience store will conjure up images of managerial sophistication. Its typically modest offerings project across the routine and somewhat regimented purchases of ordinary consumers. They come from all ages, gender, and background — husbands and wives returning home from work; people on the move; or impetuous kids rushing in to pick up candy or a bottle of Coke. And located in either quiet or otherwise busy neighborhoods, neither their internal ambience nor outward observances suggest even a modicum of challenge that sustains the spirit of uncompromising courtesy that is churned out hour-after-hour in its Have a Nice Day cliché to its customers. Why should 7-Eleven be any different?