The Competition Analysis of Telecommunications Industry in Indonesia: Switching Barries and Consumer SatisfactionSubuh Hidayat*
Lecturer of STIE-MURA Lubuklinggau, South Sumatra, Indonesia
- *Corresponding Author:
- Subuh Hidayat
Jl. Yos Sudarso Kelurahan Lubuk Kupang Kecamatan
Lubuk Linggau Selatan 1 Lubuklinggau
Sumatera, Selatan, Indonesia
Tel: (+62) 81278839947
E-mail: [email protected]
Received date: December 07, 2016; Accepted date: December 16, 2016; Published date: December 21, 2016
Citation: Hidayat S (2016) The Competition Analysis of Telecommunications Industry in Indonesia: Switching Barries and Consumer Satisfaction. Int J Econ Manag Sci 6:392. doi: 10.4172/2162-6359.1000392
Copyright: © 2016 Hidayat S. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
The research was conducted using ethnographic methods using two stages of natural observation and interviews. The results of this study indicate that consumers done transitional measures not only determined the issue of customer satisfaction and dissatisfaction.