Review of Public Administration and Management

Abstract

The Impact of the Implementation the Concept of Knowledge Management on Security Crisis Management

Zaki AM Abuzyead and Sherifa Fouad Sherif

This study aimed to identify the impact of applying the concept of knowledge management on security crisis management in the joint operations rooms of the Palestinian security forces in the West Bank governorates. In order to achieve the objectives of the study, the researcher used the analytical descriptive method, and the questionnaire was used as a tool for collecting the necessary data from the study society, which represents all the officers in the joint operations room, which number (352) officers. The results of the study showed significant effect with statistically significant at the level of significance (α ≤ 0.05) for knowledge management processes (knowledge diagnosis, knowledge generation, knowledge storage, knowledge distribution, and knowledge immplementation) on stages of security crises management in the joint operations rooms of the Palestinian security services.