alexa The Role Played by Strategic Planning in the Performanc
ISSN: 2167-0269

Journal of Tourism & Hospitality
Open Access

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Research Article

The Role Played by Strategic Planning in the Performance of Hotel HR Departments: The Case of Turkish Republic of North Cyprus (TRNC)

Ismet Esenyel1 and Ahmed Ghazi Mahafzah2*

1Dean of Faculty of Tourism and Hospitality, Tourism and Hospitality Management, Girne American University, Karaoğlanoğlu, Kyrenia, Cyprus

2Ph.D Candidate, Department of Tourism and Hospitality Management, Girne American University, Kyrenia, Cyprus

*Corresponding Author:
Ahmed Ghazi Mahafzah
Department of Tourism and Hospitality Management
Girne American University, Kyrenia, Cyprus
Tel: +90 392 650 2000
E-mail: [email protected]

Received Date: September 06, 2016; Accepted Date: September 26, 2016; Published Date: October 03, 2016

Citation: Mahafzah AG, Esenyel I (2016) The Role Played by Strategic Planning in the Performance of Hotel HR Departments: The Case of Turkish Republic of North Cyprus (TRNC). J Tourism Hospit 5: 243. doi: 10.4172/2167-0269.1000243

Copyright: © 2016 Mahafzah AG. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.



Hotel’s Human Resource management is critical to its success. Having a Top-level management is an advantage not only to the human resource alone but also to the hotel regarding positioning itself in the industry. Well-organized hotels bag many clients due to their pleasing services, which meet the customer’s needs. However, today many players in the hospitality industry are reluctant to establish an effective HR department in their long-term process as they find the process of establishing a long-term human resource strategic plan and department costly. For instance, according to research carried out by , they find out that managers in most hotels in Northern Cyprus used an inputoriented approach to boost productivity such as marketing and advertisements instead of establishing an effective HR department. The day-to-day life cycle of a hotel requires effective planning. For that reason, in the strategic plans of hotels, there should be a functioning Human Resource department which will ensure that the long run the hotel’s performance is adequate. Similarly, Hotels should have a well-stipulated HR framework, which is vividly spelled out in the Strategic formulation process. However, during the initial process when coming up with a strategic plan the power within proper HR management most of the times, it is overlooked. This paper will provide a survey that was carried out in two hotels in the Republic of Turkish Northern Cyprus Kwon as Merit Cyril hotel and Colony Hotel respectively. The study will provide a wider picture of how HR performance is affected by strategic planning.


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