Saraju Prasad
Training and development of employees is critical in organizations in this era of competition due to the fact that organizations need to survive, grow and develop. Consequentially, training and development has become an issue of strategic importance. Although many scholars have conducted research on training and development practices in organizations in both developing and developed economies, it is worth mentioning that most of the research has concentrated on the benefits of training in general. There is however, limited focus on evaluation of training and development practices in organizations and yet, training and development of employees is critical for the survival and growth of any entity. This study investigates effectiveness of training programme in four key areas like business focus, critical thinking, personal effectiveness and relationship management in retail sector on four categories of employees mostly retail warehouse workers, retail merchandisers, retail sales clerk and retail stocker also studied the extent of development in those four key areas through training.
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