What is Left of Total Quality?Giorgio Merli*
Senior Vice President, Solving Efeso International, Professor of Business Sociology, Bicocca University, Milan, Italy
- *Corresponding Author:
- Dr. Giorgio Merli
Senior Vice President
Solving Efeso International
Professor of Business Sociology
Bicocca University, Milan, Italy
Tel: +374 10 23-72-61
E-mail: [email protected]
Received date: October 30, 2014; Accepted date: December 16, 2014; Published date: December 26, 2014
Citation: Merli G (2014) What is Left of Total Quality?. Bus Eco J 5:128. doi: 10.4172/2151-6219.1000128
Copyright: © 2014 Merli G. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
The results of 90’s “TQM tsunami” are not very evident in our Organizations today, but some companies have integrated the TQM methodologies in their management system with great success. In the emerging Business Scenario they can be a real “new” competitive advantage, especially where the “real time” interactions with clients make the difference. Some companies have already understood it. A re-orientation of TQM methodologies to the WEB environment can represent a real new competitive weapon.