Author(s): Bedi R, Gulati N, McGrath C
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Abstract OBJECTIVES: To determine satisfaction with dental care services among the UK adult population, and to assess their knowledge regarding the dental complaints procedure. METHODS: A national survey involving a multi-stage random sampling procedure with face-to-face home interviews of 5,385 UK residents was conducted in 1999. RESULTS: The response rate was 69\% and 3,739 adults took part in this study. Majority of people (89\%) were satisfied with the quality of care they received. Only 2\% (76) had actually complained, although 10\% (388) had felt like complaining in the past. One third (32\%, 1,188) did not know to whom to complain if they had a problem. Among those who knew whom to contact, over a third (36\%, 1,359) would contact somebody outside the practice, while another third (31\%, 1,169) would contact their dentist or dental practice. CONCLUSION: Overall most people are satisfied with the quality of dental care they receive. However, 2\% have complained and 10\% have felt like complaining about their dentist/ dental care. In general, knowledge of the complaints procedure and whom to contact appears fragmented.
This article was published in Br Dent J
and referenced in Journal of Molecular Imaging & Dynamics