alexa Hospitality crisis management practices: The case of Indian luxury hotels
Business & Management

Business & Management

Journal of Hotel & Business Management

Author(s): Aviad A Israeli, Asad Mohsin, Bhupesh Kumar

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This study examines hospitality crisis management practices within the context of the Indian hospitality industry. The study is a replication of a study previously conducted in Israel. The study employs a questionnaire that evaluates the importance and usage of four themes of practices: marketing, hotel maintenance, human resources and governmental assistance. The findings illustrate which practices managers consider important and which practices managers actually use during a crisis. The paper concludes with recommendations for future research and management of crises

This article was published in International Journal of Hospitality Management and referenced in Journal of Hotel & Business Management

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