alexa Scale Construction: Developing Reliable and Valid Measurement Instruments
Business & Management

Business & Management

Journal of Hotel & Business Management

Author(s): Timothy R Hinkin, J Bruce Tracey, Cathy A Enz

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The purpose of this paper is to describe the process for developing reliable and valid measurement instruments that can be used in any hospitality industry field research setting. Many instances exist in which the researcher cannot find an adequate or appropriate existing scale to measure an important construct. In these situations it is necessary to create a new scale. Failure to carefully develop a measurement instrument can result in invalid and uninterpretable data. Hence, a systematic seven-step process is outlined here to assist researchers in devising usable scales. Examples from the authors' own research are used to illustrate some of the steps in the process.

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This article was published in Journal of Hospitality & Tourism Research and referenced in Journal of Hotel & Business Management

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