alexa Strategies for online communities
Social & Political Sciences

Social & Political Sciences

Journal of Mass Communication & Journalism

Author(s): Kent D Miller, Frances Fabian, ShuJou Lin

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This study examines the participation of firms in online communities as a means to enhance demand for their products. We begin with theoretical arguments and then develop a simulation model to illustrate how demand evolves as a function of interpersonal communication and a firm's chosen strategy. In this model, the firm's strategy involves allocating advocates who promote its product in online communities. Our model results point to some key parameters informing firms' strategies when social learning processes shape demand.

This article was published in Strategic Management Journal and referenced in Journal of Mass Communication & Journalism

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