Author(s): Mahmoud Abd Ellatif
In a competitive environment of frequent and rapid change, Hospital Information Systems (HIS) play a significant role in providing quality healthcare services. However, HIS lag behind their industrial counterparts in providing quality (i.e., timely, accurate, complete) information and have been the target of many criticisms for alleged shortcomings. On the other hand, since electronic business (e-business) EB utilizes enterprise applications, user satisfaction, as a surrogate measure of information system (IS) or information technology (IT) effectiveness/success is also important for enterprise applications success. The aim of this research is to identify the requirements for HIS to assist in providing quality healthcare service. To this end, questionnaires were designed to assess the level of satisfaction of different HIS users. In addition, this research introduces the concept of loss function and relates it to repercussions of HIS customer dissatisfaction.