alexa Use of a standardized patient satisfaction questionnaire to assess the quality of care provided by ophthalmology residents.
Microbiology

Microbiology

Journal of Antivirals & Antiretrovirals

Author(s): Jagadeesan R, Kalyan DN, Lee P, Stinnett S, Challa P

Abstract Share this page

Abstract PURPOSE: To develop and use a standardized patient satisfaction questionnaire (PSQ) to address two study questions: (1) What is the overall level of satisfaction with resident care? (2) Can the study questionnaire be used to detect differences in the level of satisfaction patients have with care delivered by individual residents? DESIGN: Cross-sectional study comprising a survey administration to an ophthalmology resident clinic population of an existing PSQ, namely, the Duke Clinics Patient Satisfaction Questionnaire-adapted for use in ophthalmology ambulatory clinic settings. The questionnaire subscales roughly correlate to 3 Accreditation Council for Graduate Medical Education (ACGME) general competencies: interpersonal and communication skills, professionalism, and technical quality of care. PARTICIPANTS: The survey was completed by 167 qualified patients of the Durham, North Carolina Veterans Administration Hospital Eye Clinic, a clinic staffed by residents of Duke Eye Center. METHODS: Patients were administered a standardized PSQ assessing 4 areas of care: interpersonal manner, communication, technical quality, and professionalism. Overall levels of satisfaction with care were assessed; bivariate analyses were used to assess scores by resident. Primary outcomes were measured as levels of satisfaction on a 5-point scale (1 = lowest satisfaction, 5 = greatest). Outcomes were calculated separately for the 4 satisfaction subscales. MAIN OUTCOME MEASURE: Patient satisfaction using a standardized PSQ. RESULTS: Mean scores were 4.46 for interpersonal manner, 4.46 for communication, 4.27 for technical quality, and 4.63 for professionalism. Analysis by resident yielded statistically significant (P<0.05) differences in scores between residents on the interpersonal manner (P = 0.02) and communication (P = 0.03) subscales. CONCLUSIONS: The ACGME has established 6 areas of patient care "general competencies" in which all residency programs are mandated to train and evaluate residents, creating a need for the development of new measurement tools. Using a modified version of an established PSQ to measure 3 general competencies, we found that patients were generally satisfied with resident care, and that differences in patient satisfaction with the interpersonal and communication skills of individual residents can be identified using our PSQ. The PSQ described here may be a useful assessment tool for ACGME-mandated resident core competency in interpersonal and communication skills. This article was published in Ophthalmology and referenced in Journal of Antivirals & Antiretrovirals

Relevant Expert PPTs

Relevant Speaker PPTs

  • Aisa N. Muya
    Clinical and immunologic pattern of PLHIV lost from HIV care before initiated Antiretroviral treatment within an HIV Program in Tanzania
    PPT Version | PDF Version
  • Marcus Motshwane
    Modelling the efficacy of antiretroviral treatment in HIV patients: The case of Dr George Mukhari Academic Hospital in Tshwane, Gauteng province of South Africa
    PPT Version | PDF Version

Recommended Conferences

Peer Reviewed Journals
 
Make the best use of Scientific Research and information from our 700 + peer reviewed, Open Access Journals
International Conferences 2017-18
 
Meet Inspiring Speakers and Experts at our 3000+ Global Annual Meetings

Contact Us

Agri, Food, Aqua and Veterinary Science Journals

Dr. Krish

[email protected]

1-702-714-7001 Extn: 9040

Clinical and Biochemistry Journals

Datta A

[email protected]

1-702-714-7001Extn: 9037

Business & Management Journals

Ronald

[email protected]

1-702-714-7001Extn: 9042

Chemical Engineering and Chemistry Journals

Gabriel Shaw

[email protected]

1-702-714-7001 Extn: 9040

Earth & Environmental Sciences

Katie Wilson

[email protected]

1-702-714-7001Extn: 9042

Engineering Journals

James Franklin

[email protected]

1-702-714-7001Extn: 9042

General Science and Health care Journals

Andrea Jason

[email protected]

1-702-714-7001Extn: 9043

Genetics and Molecular Biology Journals

Anna Melissa

[email protected]

1-702-714-7001 Extn: 9006

Immunology & Microbiology Journals

David Gorantl

[email protected]

1-702-714-7001Extn: 9014

Informatics Journals

Stephanie Skinner

[email protected]

1-702-714-7001Extn: 9039

Material Sciences Journals

Rachle Green

[email protected]

1-702-714-7001Extn: 9039

Mathematics and Physics Journals

Jim Willison

[email protected]

1-702-714-7001 Extn: 9042

Medical Journals

Nimmi Anna

[email protected]

1-702-714-7001 Extn: 9038

Neuroscience & Psychology Journals

Nathan T

[email protected]

1-702-714-7001Extn: 9041

Pharmaceutical Sciences Journals

John Behannon

[email protected]

1-702-714-7001Extn: 9007

Social & Political Science Journals

Steve Harry

[email protected]

1-702-714-7001 Extn: 9042

 
© 2008-2017 OMICS International - Open Access Publisher. Best viewed in Mozilla Firefox | Google Chrome | Above IE 7.0 version
adwords