alexa Abstract | An Investigation and Prediction of Customer Satisfaction (Teachers) Status Based on the Communication Skills Component of Administrative Staff in the Education

European Journal of Experimental Biology
Open Access

OMICS International organises 3000+ Global Conferenceseries Events every year across USA, Europe & Asia with support from 1000 more scientific Societies and Publishes 700+ Open Access Journals which contains over 50000 eminent personalities, reputed scientists as editorial board members.

Open Access Journals gaining more Readers and Citations

700 Journals and 15,000,000 Readers Each Journal is getting 25,000+ Readers

This Readership is 10 times more when compared to other Subscription Journals (Source: Google Analytics)

Research Article Open Access

Abstract

This study aimed to determine the status of communication skills and predict customer satisfaction (teachers) in first education zone of Ardabil area (Iran) using descriptive correlation research techniques. Sample size 292 individuals among all teachers, an education area, which are selected through multi-stage random sampling, based on the Cochran formula. Measuring means included SERVQUAL satisfaction surveys and researcher made communication skills of staff obtained from the management questionnaire. Validity of the questionnaires were analyzed and calculated. Using T-test and stepwise regression analysis suggests that, the communication skills of administrative staff a customer satisfaction are at average level. Stepwise regression analysis showed, respectively, increased empathy, verbal / non verbal, feedback; and notification rate will also increase customer satisfaction.

To read the full article Peer-reviewed Article PDF image

Author(s): Khatereh Azimi Kohan and Akram Biglari Alvan

Keywords

communication skills, customer satisfaction (teachers)

 
Peer Reviewed Journals
 
Make the best use of Scientific Research and information from our 700 + peer reviewed, Open Access Journals
International Conferences 2017-18
 
Meet Inspiring Speakers and Experts at our 3000+ Global Annual Meetings

Contact Us

 
© 2008-2017 OMICS International - Open Access Publisher. Best viewed in Mozilla Firefox | Google Chrome | Above IE 7.0 version
adwords