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Original Articles Open Access
The present study has been conducted in 1395 and with the aim of examining the relation between information technology and promoting services quality in Shiraz Shahid Rajaie hospital. This research statistical population was constituted from departmental managers and personnel of Shahid Rajaie hospital in Shiraz city whose number was equal to 138 and according to Cochran formula; the sample content was calculated 102 persons who were selected by simple sampling method and participated in the study. The questionnaire reliability was confirmed by Cronbach alpha coefficient. Modeling of structural equations was used for testing hypothesis and responding to the study questions. In this study, a main hypothesis and 6 secondary hypotheses were considered that after statistical analysis, the results showed that all the study hypotheses have been confirmed and there is a significant relation between information technology and promoting services quality.
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Author(s): Bahram Younesinia Somayeh Hessam and Abbas Yazdanpanah
information technology, services quality, Shahid Rajaie hospital, Information Technology