alexa Abstract | Factors associated with internal service quality from the perspective of staff in Golestan’ sports and youth offices

European Journal of Experimental Biology
Open Access

OMICS International organises 3000+ Global Conferenceseries Events every year across USA, Europe & Asia with support from 1000 more scientific Societies and Publishes 700+ Open Access Journals which contains over 50000 eminent personalities, reputed scientists as editorial board members.

Open Access Journals gaining more Readers and Citations

700 Journals and 15,000,000 Readers Each Journal is getting 25,000+ Readers

This Readership is 10 times more when compared to other Subscription Journals (Source: Google Analytics)

Research Article Open Access

Abstract

The purpose of this study is to investigate factors associated with internal service quality from the perspective of staff in a sport organization. The research method in this study was descriptive and correlation method. The population of the study consisted of all staff with the Golestan’s offices of Sports and youth (N=180). The sample size was considered by using random selection method that according to Morgan table 123 staff was selected as subjects. For this purpose, Paul Davis (2005) Internal Marketing questionnaire and Internal Service Quality that developed by Di Xie (2005) was used. Descriptive and inferential statistics methods for data analysis were used. The findings showed that between internal marketing and internal service quality in sports and youth offices staff, there is significant positive correlation. Also based on the regression analysis' results, all subscales of internal marketing can predict the internal service quality.

To read the full article Peer-reviewed Article PDF image

Author(s): Montazeri Omid Abbasi Ebrahim and Gorji Mohammad Bagher

Keywords

Internal Marketing, internal Service Quality, Golestan Province.

 
Peer Reviewed Journals
 
Make the best use of Scientific Research and information from our 700 + peer reviewed, Open Access Journals
International Conferences 2017-18
 
Meet Inspiring Speakers and Experts at our 3000+ Global Annual Meetings

Contact Us

 
© 2008-2017 OMICS International - Open Access Publisher. Best viewed in Mozilla Firefox | Google Chrome | Above IE 7.0 version
adwords