alexa Abstract | Quality of nursing care in community health centers: clients' satisfaction

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Background: Determining clients’ satisfaction with nursing care is an important determinant of the quality of the provided health care. This study aimed to determine clients’ satisfaction with the quality of community health nursing care and to explore factors that affected their satisfaction levels. Method and Material: A descriptive comparative cross‐sectional study design that used the 17‐item, self‐administered Satisfaction Scale for Community Nursing (SSCN) questionnaire was implemented. The sample size was 304 participants. The collected data were analyzed using descriptive and inferential statistics. Results: Participants were moderately satisfied with the quality of nursing care in both types of CHCs (M =3.34) with higher satisfaction levels in the UNRWA CHC (M = 3.53) than in the governmental CHC (M = 3.15). Clients from both settings were less satisfied with the coordination (M = 3.26) and the interpersonal aspects of the care provided (M = 3.32) (p = 0.000 & t = 4.38; p = 0.01 & t = 2.80 respectively) than the technical aspect (M = 3.45) (p = 0.000 & t = 4.85). Female, younger, and less educated participants showed higher satisfaction levels than the others. Conclusions: Reforming community health nursing care policies to place more attention on increasing the level of coordination and the interpersonal aspects of the provided care could probably increase their satisfaction. Being female, younger, and less educated seem to be positively associated with satisfaction level.

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Author(s): Ahmed Manal

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