alexa Abstract | Safety on the line – a short report on the development of a quality improvement model for a nurse and GP helpline using simulated patients

Quality in Primary Care
Open Access

OMICS International organises 3000+ Global Conferenceseries Events every year across USA, Europe & Asia with support from 1000 more scientific Societies and Publishes 700+ Open Access Journals which contains over 50000 eminent personalities, reputed scientists as editorial board members.

Open Access Journals gaining more Readers and Citations

700 Journals and 15,000,000 Readers Each Journal is getting 25,000+ Readers

This Readership is 10 times more when compared to other Subscription Journals (Source: Google Analytics)

Research Article Open Access


Telephone triage and advice services (TTAS) operate in many countries to help manage demand for primary care and hospital emergency departments and improve access for those who experience barriers to obtaining healthcare. Simulated patients have been used to evaluate safety, appropriateness and adequacy of communication of TTAS. This short report presents a quality improvement model based on the simulated patient method that will be implemented in Australia’s national nurse and out of hours GP helpline in 2015. It consists of five steps: random selection of a subset of commonly presenting case scenarios with an uncommon level of acuity in some scenarios; an annual cycle of simulated patient calls presenting the selected scenarios; robust clinical and communications assessment using outcomes ascribed by a multidisciplinary Clinical Advisory Panel and clinical communication standards; rapid feedback to the service provider on strengths, weaknesses and gaps, and provision of targeted professional development and reflective practice opportunities for helpline clinicians. Implementing the model is expected to improve the safety and appropriateness of telephone health advice offered to Australian consumers.

To read the full article Peer-reviewed Article PDF image | Peer-reviewed Full Article image

Author(s): Rosemary McKenzie Gary L Freed Matthew J Spittal B Sci Michelle Williamson


telephone triage, quality improvement, simulated patients, Comprehensive primary care, Innovative primary care, Quality in Primary care, Primary care clinic management, Advanced concepts in primary care

Peer Reviewed Journals
Make the best use of Scientific Research and information from our 700 + peer reviewed, Open Access Journals
International Conferences 2017-18
Meet Inspiring Speakers and Experts at our 3000+ Global Annual Meetings

Contact Us

© 2008-2017 OMICS International - Open Access Publisher. Best viewed in Mozilla Firefox | Google Chrome | Above IE 7.0 version