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Research Article Open Access
The research was conducted using ethnographic methods using two stages of natural observation and interviews. The results of this study indicate that consumers done transitional measures not only determined the issue of customer satisfaction and dissatisfaction.
Competition, Switching barriers, Customer satisfaction, Economic Capital, Financial Economics, Hospitality Management, Industrial and Management Optimization, Innovation Policy and the Economy, Socio-Economic Planning Sciences, Economic indicator, Total Quality Management (TQM), Value based Management, Entrepreneurial Development, Management in Education, Classical Economics, Monetary Neutrality, Econometrics, New Economy, Welfare Economics, Development Economics, Economic Transparency, Globalisation, Game theory