Kumar Satyam

Kumar Satyam

Birla Institute of Technology, India

Title: An analysis of the implications of confl ict management in the hospitality industry


Kumar Satyam has completed his MBA from BIT Mesra in 2007 and currently pursuing his Ph.D. from the same institute. He has a rich industry experience of 4 years before taking up Ph.D. in 2011..


Behavioural conflict is a natural outcome of group dynamics. In the contemporary world, besides employees’ motivation and skills, strained relationships between employees significantly influence performance of individuals and organizations. The very nature of human beings gives rise to the conflicts in everyday lives. The management of conflict plays a very crucial role in coming up to desired outputs. Thus, it becomes imperative to understand and correlate these concepts for a better growth perspective of an organization. In this research paper an attempt has been made to analyse the implications of conflict management in the hospitality industry, the hotel industry in particular. For the purpose of the present study, primary and secondary data sources shall be used. The primary data will be collected through the interview and questionnaire method, based on the Stratified Random Sampling technique. The time period taken into consideration will be from July 2011 to July 2012. To analyse the data, various statistical tools will be used with the help of SYSTAT software. The study clearly indicates that proper conflict management has a positive impact on various performance indicators like productivity, interpersonal relationships, employee turnover, absenteeism and effective utilization of organizational resources. The study can \be of immense use to the human resource managers who deal with conflicting situations quite frequently. It can further be extended to identify and resolve those conflicts, which are left unresolved but subsided by the conflict management process