Variable Frequency percent (%)
Waiting time to see Doctor    
< 1hr 294 73.8
1-2 hr 54 13.6
>2 hr 50 12.6
Satisfaction with waiting time    
Satisfied 311 78.1
Unsatisfied 87 21.9
Satisfaction with courtesy and respect    
Satisfied 314 78.9
Unsatisfied 84 21.1
Satisfaction with the way of examination    
 Satisfied 312 78.4
Unsatisfied 86 21.6
Delivery attended professional    
Doctor 104 26.1
Midwife 294 73.9
Delivery attended professional sex    
Male 176 44.2
Female 222 55.8
Satisfaction with the professional sex    
Satisfied 282 70.9
Unsatisfied 116 29.1
Measures taken to assure privacy          
Yes 319 80.2
No 79 19.8
Satisfaction with the measures taken    
Satisfied 258 80.9
Unsatisfied 61 19.1
Satisfaction with completeness of information    
Satisfied 300 75.4
Unsatisfied 98 24.6
Satisfaction with assurance of confidentiality    
Satisfied 312 78.4
Unsatisfied 86 21.6
Hospital use recommended for you    
Yes 330 82.9
No 68 17.1
Hospital use recommended for family/friends    
Yes 333 83.7
No 65 16.3
Satisfaction level with care of delivery service    
Satisfied 321 80.7
Unsatisfied 77 19.3
Table 4: Care provider related respondents’ satisfaction in Arsi zone, Assela Hospital, 2013
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