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conferenceseries
.com
Volume 7
J Nurs Care, an open access journal
ISSN: 2167-1168
Nursing Global 2018
March 01-03, 2018
March 01-03, 2018 | London, UK
47
th
Global Nursing & Healthcare Conference
Leveraging team diversity towards improving the patient experience
Marsha Sinanan Vasishta
and
Mary Cassai
New York-Presbyterian/Allen Hospital, USA
I
n our ever changing landscape of healthcare, we are in a constant race to balance value based purchasing, with the patient
experience and employee engagement. Here at The Allen Hospital, we embarked on a journey of continuous quality
improvement that first relies on several key feedback loops in order to be successful in how we approach both improving
quality indicators and patient satisfaction. Through several “Deep Dive” events, we were able to (and continue), to gather
interprofessioanl teams (MD, RN, Nursing Support Staff, Environmental Services, Laboratory, Materials Management, IT,
Pharmacy, Food &Nutrition, Talent Development, Operations, Nurse Administrators, Quality Dept) who brain storm together
for an all day event. The Deep Dive gives the opportunity to create innovative, practical and sustainable solutions that align
with both the organizational vision and mission. Through the use of this technique, we are able to: 1. review current state
(define the problem and review data related to the problem statement). 2. brain storm on solutions by emerging themes. 3.
action plan around suggestions. 4. create process owners for sustainability. 5. reveiw of outcome metrics. 6. what’s working well
and what do we need to modify? 7. most of all build highly effective, engaged and agile teams. Many actionable and highly
interactive solutions have been implemented and sustained though the use of these events. In addition to improving the patient
and employee experience, Deep Dives give us the opportunity to get to a granualar level of problem solving.
Biography
Director of Nursing at New York Presbyterian Hospital/Allen with oversight of inpatient, Behaviral Health and Emergency Department. Graduate from Lehman
College-City University of New York and attended University of Phoenix’s online MBA, MSN/HCM program, graduating in 2007 with this dual degree. Member of
several cross-campus initiatives on quality and patient safety and received the Relationship Based Care and Clinical Excellence Leadership Awards. I am an exam
writer for The Beryl Institute’s Patient Experience Institute’s new CPXP exam and have also obtained CPXP certification. I encourage my teams to learn and explore
the cultural norms and within the context of healthcare.
Marsha Sinanan Vasishta et al., J Nurs Care 2018, Volume 7
DOI: 10.4172/2167-1168-C1-064