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Volume 7
Pharmaceutical Regulatory Affairs: Open Access
ISSN: 2167-7689
Pharma Europe 2018
May 07-09, 2018
May 07-09, 2018 | Frankfurt, Germany
15
th
Annual European Pharma Congress
Building a culture of employee engagement
Osama Tabbara
Cleveland Clinic Abu Dhabi, UAE
W
ith the complexity in the pharmacy profession and with advancement of technologies in hospital pharmacy setting, the
human factor tends to be forgotten or ignored which might lead to major employee disengagement. Studies show that
when the employees are involved in and are enthusiastic and committed to his or her work, an increased retention, reduced sick
call, increased profitability, accountability and improved customer retention are observed. One of the many tools to measure
employee engagement is through Gallup Q12 survey which is currently used in many health care institutions in the United
State of America including Cleveland Clinic Abu Dhabi. This presentation shares the Cleveland Clinic Abu Dhabi Hospital
pharmacy experience focusing on initiatives and strategies in building the culture of engagement in the Pharmacy Department
in Cleveland Clinic Abu Dhabi.
TabbarO@ClevelandClinicAbuDhabi.aePharmaceut Reg Affairs 2018, Volume 7
DOI: 10.4172/2167-7689-C1-031