Systems management is the management of the information technology systems in an enterprise. This includes gathering requirements, purchasing equipment and software, distributing it to where it is to be used, configuring it, maintaining it with enhancement and service updates, setting up problem-handling processes, and determining whether objectives are being met. The implementation of a proven and effective Management System, such as ISO 9001 Quality Certification, can help a business to improve operations, manage risk and promote stakeholder confidence.

Systems management is the management of the information technology systems in an enterprise. This includes gathering requirements, purchasing equipment and software, distributing it to where it is to be used, configuring it, maintaining it with enhancement and service updates, setting up problem-handling processes, and determining whether objectives are being met. Systems management is usually under the overall responsibility of an enterprise's Chief Information Officer (CIO). The department that performs systems management is sometimes known as management information systems (MIS) or simply information systems (IS).

Special issue entitled: "Customer Service Management" is open & organized by Wan Yim King Penny, Institute for Tourism studies, Macau, China.

Published article: Social Responsibility for Tourism Development in Developing Countries

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