The Lab was developed to bring design thinking to organizations in the social sector. Each participating organization identified 2-4 project Champions and 6-10 members to form an Innovation Team. Informed by the principles of action learning [30,31]. The Lab activities were organized into six stages.
1. Orientation: The Champions from all of the agencies were invited to an orientation session. Orientations for the Innovation Teams were held at each agency, giving the Teams an opportunity to consider Lab activities in the context of their own organization.
2. Problem Definition: The Champions began to specify their perspectives of the problem during discovery interviews. During team orientation sessions, the teams added new perspectives to the definition of the problem and underlying factors.
3. Design Thinking Training: Using a simulation, each Team was introduced to design thinking approaches.