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volunteers can still generate costs to services, e.g. for training and supervision, by definition they do not draw a salary and are a relatively inexpensive resource to deliver some aspects of care. Having said this, due care must be taken when involving volunteers in mental health services, so that they are not exploited or used as a means to ‘undercut on cost by substituting for pre-existing paid jobs or carrying out tasks that, by law, require clinical or professional training’ [20] as noted by a recent UK Department of Health report. Volunteers may provide people with a psychiatric illness with an experience that is distinct from and more ‘normal’ than their regular contacts with mental health professionals, and in this way help to facilitate their social inclusion.