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The complex of instruments of the quality estimation of the work of service enterprise integrate the measurements of qualitative-and-quantitative service estimation through consumers’ questionnaire, feedback and hotlines means, legal and illegal audits. As it is seen from the fig. 4, the specter of instrument complex for measurements of work quality of the service enterprises is wide enough and covers the elements of distant analytical monitoring, as well as the elements of the direct expertise level (audit) of the organization activity.Read more
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